Privacy Policy
Effective Date: August 07, 2024
Ottawa Free Tours (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services, including our website and tours.
1. Information We Collect
We collect personal information that you provide to us directly, such as:
Contact Information: Name, email address, phone number.
Booking Details: Tour date, time, number of participants.
Payment Information: If applicable, payment details processed through secure payment gateways.
Feedback: Comments and reviews you provide about our services.
We may also collect information indirectly through the use of cookies and similar technologies on our website, including:
Usage Data: IP address, browser type, pages visited, and time spent on our site.
2. How We Use Your Information
We use your personal information for the following purposes:
To Provide Services: To process bookings, confirm tour details, and communicate with you regarding your tour.
To Improve Our Services: To analyze usage data, gather feedback, and enhance the quality of our tours and customer experience.
To Manage Payments: To process payments securely through third-party payment processors.
To Communicate with You: To send confirmations, updates, and promotional materials (with your consent).
3. How We Protect Your Information
We implement various security measures to protect your personal information, including:
Secure Website: Our website uses HTTPS encryption to protect data transmitted between your browser and our servers.
Payment Security: Payment transactions are processed through secure, PCI DSS-compliant payment gateways.
Access Controls: Only authorized personnel have access to your personal information, and we use appropriate security measures to prevent unauthorized access.
4. Disclosure of Your Information
We do not sell, rent, or trade your personal information. However, we may disclose your information in the following situations:
Service Providers: To third-party service providers who assist us in operating our website, processing payments, and providing tours. These parties are bound by confidentiality agreements.
Legal Requirements: To comply with legal obligations, respond to lawful requests or legal processes, or protect the rights, property, or safety of Ottawa Free Tours, our customers, or others.
5. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction: You can request access to or correction of your personal information that we hold.
Opt-Out: You may opt out of receiving promotional communications from us at any time by following the instructions in the communication or contacting us directly.
Data Deletion: You can request the deletion of your personal information, subject to legal and operational constraints.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site and improve its functionality. You can manage your cookie preferences through your browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with an updated effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Ottawa Free Tours
Email: ottawafreetour@gmail.com
By using our services, you agree to the terms of this Privacy Policy.